Are you looking for a customer service job in South Africa? FlySafair is inviting suitably qualified candidates to apply for 7 Contact Centre Agent vacancies at its Head Office in Johannesburg, Gauteng.
These permanent positions are suitable for applicants who have Grade 12 and recent call centre experience.
If you enjoy helping customers, answering questions and solving problems, this opportunity may interest you.
Applications close: 25 September 2026.
FlySafair Contact Centre Agent Vacancies 2026 – Job Details
| Job Information | Details |
|---|---|
| Company | FlySafair |
| Position | Contact Centre Agent |
| Reference Number | C02_0052 |
| Department | Sales & Distribution |
| Industry | Aviation |
| Location | Johannesburg, Gauteng |
| Employment Type | Permanent |
| Number of Posts | 7 |
| Salary | Market related |
| Minimum Qualification | Grade 12 or equivalent |
| Experience | At least 1 year of recent call centre experience |
| Closing Date | 25 September 2026 |
About FlySafair Contact Centre Agent Jobs
Safair Operations, operating as FlySafair, is recruiting Contact Centre Agents to join its customer service team.
Successful candidates will report to the Contact Centre Team Leader and assist customers who need information or support regarding airline services.
Contact Centre Agents serve as an important point of contact between the airline and its customers.
The job involves handling customer enquiries, providing accurate information, investigating problems and helping customers find appropriate solutions.
The successful candidates must be comfortable working in a busy environment and dealing professionally with different customer needs.
Minimum Requirements
Applicants interested in the FlySafair Contact Centre Agent vacancies must meet the following requirements:
- Grade 12 or an equivalent qualification.
- At least one year of call centre experience gained within the last three years.
- Experience must have been gained in a medium-sized organisation.
- No criminal record.
- No credit record.
- Willingness to work shifts.
- Availability to work weekends and public holidays.
- Ability to work flexible hours.
- Willingness to work longer than normal office hours when required.
Applicants should carefully review the official vacancy requirements before applying.
Key Responsibilities
Successful candidates may be responsible for the following duties:
1. Customer Service
- Handle and resolve customer complaints, requests and enquiries.
- Assist customers with bookings, delays and cancellations.
- Help customers with lost-property enquiries and system-related issues.
- Communicate with customers in a professional and helpful manner.
2. Customer Enquiries and Support
- Respond to a high volume of customer enquiries.
- Follow approved scripts, instructions and company procedures.
- Provide information about FlySafair products and services.
- Explain processes and guide customers through available options.
- Follow up with customers to ensure that problems are resolved.
3. Problem Solving
- Identify customer needs and clarify information.
- Investigate customer enquiries where necessary.
- Provide appropriate solutions or alternatives.
- Escalate complicated issues to the appropriate department or level.
- Process customer forms, orders and applications.
- Record customer enquiries, complaints and actions taken.
- Update customer information accurately.
- Follow company procedures when handling customer information.
5. Sales and Service Improvement
- Identify appropriate opportunities to promote additional products.
- Maintain knowledge of FlySafair products and services.
- Identify opportunities to improve customer service.
- Maintain customer confidentiality.
Personal Attributes
FlySafair is looking for candidates who demonstrate the following qualities:
- Patience and assertiveness.
- Trustworthiness and professionalism.
- Reliability.
- Strong customer focus.
- Good communication skills.
- A service-oriented attitude.
- Ability to work effectively in a team.
- Goal-oriented thinking.
- Adaptability and flexibility.
- Excellent timekeeping.
Applicants should highlight relevant customer service experience and skills in their CVs.
Working Hours and Conditions
Candidates must be prepared to work shifts according to operational requirements.
This includes:
- Weekends.
- Public holidays.
- Flexible working hours.
- Longer-than-normal office hours when required.
Applicants should consider these working conditions before submitting their applications.
FlySafair Contact Centre Agent Salary
The vacancy lists the salary as market related.
A specific monthly salary amount has not been confirmed in the vacancy information available for this article.
Applicants should check the official recruitment advertisement for any additional remuneration details.
FlySafair Contact Centre Agent Closing Date
The closing date for these vacancies is:
25 September 2026
There are seven permanent positions available in Johannesburg.
Interested applicants who meet the requirements should submit their applications through the prescribed recruitment process before the closing date.
How to Apply for FlySafair Contact Centre Agent Vacancies 2026
Applications must be submitted online through the prescribed FlySafair recruitment process.
Follow these steps:
- Visit the official FlySafair recruitment website.
- Search for the Contact Centre Agent vacancy.
- Check that the reference number is C02_0052.
- Read the complete job advertisement and application requirements.
- Prepare your updated CV and relevant supporting information.
- Complete the online application form as instructed.
- Review your information carefully before submitting.
- Submit your application before the closing date.
Official FlySafair recruitment website:
https://flysafairjobs.mcidirecthire.com
If the vacancy is no longer listed, check the official recruitment website for current opportunities.
Important Application Information
- Email applications will not be accepted for this vacancy.
- Preference may be given to candidates from under-represented designated groups.
- Applicants who receive no feedback within two weeks after the closing date should consider their applications unsuccessful.
- FlySafair reserves the right not to proceed with the vacancy.
- Appointments are subject to the company’s operational requirements.
Frequently Asked Questions
How many positions are available?
There are seven Contact Centre Agent positions advertised.
Where are the jobs located?
The positions are based at FlySafair’s Head Office in Johannesburg, Gauteng.
Is this a permanent job?
Yes. The advertised positions are permanent.
What qualification is required?
Applicants need Grade 12 or an equivalent qualification.
How much experience do I need?
At least one year of call centre experience gained within the last three years in a medium-sized organisation is required.
Can I apply without call centre experience?
The vacancy lists recent call centre experience as an essential requirement. Applicants without this experience may not meet the stated criteria.
What is the salary?
The salary is listed as market related. No specific amount has been confirmed.
Can I apply by email?
No. The vacancy states that email applications will not be accepted.
When is the closing date?
Applications close on 25 September 2026.
Final Reminder
FlySafair is advertising seven permanent Contact Centre Agent positions in Johannesburg for candidates with Grade 12 and at least one year of recent call centre experience.
If you meet the requirements, review the official advertisement and submit your application through the prescribed online recruitment process.
Closing date: 25 September 2026
Reference number: C02_0052
Apply for FlySafair Contact Centre Agent Jobs
Visit the official FlySafair recruitment website to check the vacancy and application instructions:
https://flysafairjobs.mcidirecthire.com
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